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Category Archives: Workflow Automation

Telestream Vantage Workflow Automation & Management Software

GPU Accelerated Transcoding
Intelligent Workflow Orchestration

Telestream Vantage® is a complete family of world-class video transcoding and workflow solutions – from single-server installations for automating transcoding, to very large, multi-server systems that produce and assemble millions of finished media packages.

Vantage transcoding workflows make content production, multi-screen delivery, and device interoperability a hands-off process. Add automated decision making and enterprise-class system management to take your workflow to the next level.

Vantage brings transcoding, media capture, metadata processing, and analysis – into a unified system. Groundbreaking process design allows you to build a flexible, scalable system while delivering predictable, visible, reliable results.

Vantage 5.0 Product Overview Video

Vantage Product Family

Transcode / Transcode Pro
Vantage transcoding products utilize the latest technologies to deliver pristine quality, exceptional processing speeds, plus the industry’s most extensive workflow management and system support.
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Transcode Multiscreen
Vantage Transcode Multiscreen is the only transcoding solution which combines the quality of x264, GPU acceleration, and complete workflow automation for multiscreen encoding. Transcode Multiscreen can automate the entire process of creating adaptive bitrate packages, including content ingest, transcoding, packaging, encryption, delivery and notification.
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Transcode IPTV VOD
Vantage Transcode IPTV VOD allows you to achieve the highest possible video quality at the lowest bit rates. With GPU accelerated transcoding, full integration of x264 H.264 encoding technology, and Manzanita multiplexing, Transcode IPTV VOD offers a complete solution to automate transcoding for IPTV and Cable VOD production.
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Workflow Orchestration
Vantage workflow products enable the design and automation of intelligent video workflows and offers a wide range of partner integerations to enable a fully unified workflow.
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System Management
Cluster servers together to create fully redundant, load balanced systems for high-volume processing and mission-critical workflows using Vantage Array.  Vantage provides a high level of visibility and a deep level of management and control.
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Lightspeed Server
Lightspeed Server accelerates Vantage video and H.264 processing with GPUs and multicore CPUs to provide the best image quality in the least amount of time. Housed in an efficient 1 RU server, Lightspeed Server reduces rack space, power and cooling requirements while meeting increased output capacity needs.
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For more information about the Telestream family of products, or for a consulatation, call (310) 922-1631

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Telestream Workflow Automation Traffic Manager

Automate receipt and distribution of digital media
at your TV facility

TrafficManager diagram

TrafficManager automates the way TV stations move and manage commercials and syndicated content received from digital delivery services. With Telestream’s world-class FlipFactory workflow automation engine under the hood, TrafficManager automates the entire process from ingest to playout, including media receipt, dub list matching, notification, tracking, previewing reformatting and delivery to destination devices.

Streamline the entire process

  • Monitors edge servers and local sources for the arrival of new content
  • Consolidates media and metadata in a single traffic monitoring application
  • Notifies your operator and creates a proxy for viewing
  • Enables access to metadata and additions such as House ID
  • Includes automatic audio analysis and gain correction
  • Communicates with leading station automation systems
  • Integrates with leading asset management systems
  • Supports automated ingest of HD media from DG FastChannel, On The Spot Media, Exteme Reach, and more
  • Ingests from SDI tape or live sources using optional Pipeline video capture
  • Transcodes media to formats suitable for digital file transfer to broadcast servers and edit suites

For more information about the Telestream family of products, or for a consultation, call (310) 922-1631

Telestream Flip Factory Video Transcoding Software

Automate Your Video Transcoding Workflow

For over a decade Telestream FlipFactory has been the standard by which all other video transcoders have been measured, providing broad format support and deep system integration. Telestream’s next-generation transcoding solution, Vantage, picks up where FlipFactory left off, providing more format support, new levels of speed and quality, plus extensive workflow design, automation and system management capabilities. If you are new to FlipFactory, we suggest you learn more about Vantage.

FlipFactory Diagram
  • Transcodes between more than 120 formats & wrappers
  • Directly integrates with all major systems
  • Set up factories once for hands-free processing
  • Used in thousands of business critical applications
  • Video transcoding and workflow operation
  • Responsive worldwide team of technical experts
  • Prices starting at $5,495
For more information about the Telestream family of products, or to place an order, call (310) 922-1631

Telestream Agility 2G & Avalon

Agility 2G — Produce & publish from
any video source to any outlet

AdManager for Cable diagram

Enterprise-class On-demand Video Production and Management

Now, more than ever, media companies have a great opportunity to drive additional revenue from online and on-demand syndication of video. However, this opportunity comes with great operational challenges, particularly as the number and diversity of outlets increase. Agility 2G was built to meet the demands of the rapidly changing video industry, and over the past decade it has become the preferred on-demand video production and management solution for more than 700 leading media companies.

Agility 2G offers even greater scale and flexibility to handle the ever-increasing demand for high-quality, high-volume throughput. Agility 2G provides the reliability you need to tackle the latest requirements in premium, on-the-spot production across multiple distribution outlets, and it integrates seamlessly with your existing systems, making it easy to deploy.

Agility 2G enables you to:

  • Produce and publish from any video source to any outlet
  • Automate and customize outlet-sensitive media enhancements
  • Utilize the fullest range of advanced, enterprise-quality production technology
  • Ensure reliability and unmatched performance and scalability
  • Deploy quickly and integrate seamlessly with existing systems

For more information about the Telestream family of products, or to place an order, call (310) 922-1631

Telestream AdManager for Cable

The Powerful Way to
Automate receipt and distribution of commercials
at your cable facility

AdManager for Cable automates the way cable and cable advertising companies receive and redistribute commercials, VOD content and other digital media. With Telestream’s world-class FlipFactory workflow automation engine under the hood, the entire process is automated from ingest to playout, including receipt, notification, tracking, previewing, reformatting and delivery to destination devices.

Streamline the entire process

  • Monitors edge servers: DG FastChannel, Extreme Reach, On The Spot Media, Radiance, Spot Genie, DMDS, Hula MX – plus edit systems, FTP sites & other sources for the arrival of new content
  • Allows your Traffic department to access and review metadata and media
  • Reformats & delivers content to: HQ, MVL or other servers and archives
  • Single collection point for aggregation, tracking & review of all types of incoming media
  • Removes the need for manual intervention a saves time & labor
  • Reduces risk of lost revenues due to dropped spots or other errors
  • Preserves media quality throughout the entire process
open quote mark AdManager will provide faster throughput and relieve daily congestion.”

– Clint Blackburn, Digital Encoding Manager/Local OnDemand at Charter Media Operations Center

For more information about the Telestream family of products, or to place an order, call (310) 922-1631

Adobe Encore Reaches End-Of-Life

by Jeremiah Hall (doddleNEWS)

Some potential bad news for DVD and Blu-Ray creators using Adobe products. Adobe has announced that Encore, their DVD / Blu-Ray creation software, has reached End-of-Life status. This means there will be no Encore CC.

According to a FAQ section on Adobe.com, “The trend in the video and broadcast industry is moving away from physical media distribution. The future is in cloud and streaming content. Therefore we are focusing more on products that deliver to streaming services. For example, Adobe Media Encoder and Adobe Premiere Pro CC include a new feature allowing users to create iPad-ready video with QuickTime chapter markers. The Encore CS6 version will be the final release of this product.”

Encore CS6 is still available for those subscribing to Creative Cloud, though it will no longer be updated. As far as technical support goes, Adobe says, “Yes, Adobe will continue to offer support for installation and registration issues associated with Adobe Encore. Additionally, the online support resources will allow customers to access existing documentation, as well as tap into community support via the product forums. Customers who have maintenance agreements with Adobe can be confident they will continue to receive support for the duration of their contract.”

A few things to note about using Encore with Premiere Pro CC – dynamic linking will no longer work between Premiere Pro CC and Encore CS6.

But what about OS updates? Adobe’s website says, “Encore CS6 is supported on Microsoft® Windows® 7 with Service Pack 1 (64 bit) and Mac OS X v10.6.8 or v10.7. Please note that Encore CS6 support for future operating system updates or new hardware platforms will not be provided.” Or in other words, wait for someone else to test a Windows 8.1 machine for Encore CS6 compatibility before upgrading your Windows-based box if you require Encore CS6.

This is not the first DVD-authoring package to reach end-of-life status. Apple’s DVD Studio Pro was done away with in 2011. It had been part of Final Cut Studio, which was discontinued shortly after the introduction of Final Cut Pro X. Even then, DVD Studio Pro was essentially the same piece of software from 2006 until Final Cut Studio’s demise in 2011.

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Introducing Nexidia Dialog Search

The key to monetizing media libraries is being able to find unique assets that fit your needs precisely and quickly – without being overwhelmed by irrelevant results. In only seconds, Nexidia Dialogue Search searches hundreds of thousands of hours of audio and video to find and preview any spoken word or phrase, dramatically reducing or eliminating logging and transcription costs, and surfacing valuable assets that traditional metadata search may never find.

Nexidia is pleased to announce the release of Dialogue Search 1.3, which includes the following new features and improvements:

Windows 7 (64-bit) Support: Added support for Windows 7 (64-bit) in addition to the current Windows Server 2008 R2 support
Path-Mapping Tool: Administration Console now features a path-mapping tool to index high res media in one location but playback proxies from another location, including a CDN
Search Performance Improvements: Significant improvements to overall search speed and responsiveness of search results
Indexing Improvements: Availability of searchable media is now faster and more stable
And here’s a sneak peek at Dialogue Search 1.4, which will be released this fall:

Adobe Premiere Pro Panel: Provides ability to search an entire archive and import clips directly inside Premiere Pro (5.5+)
AAF Export: Export markers to Avid Media Composer, Pro Tools, Sony Vegas, Harris Velocity, and others
Dialogue Search API: RESTful web service enables Dialogue Search’s powerful search capabilities within any application
Proximity-based Search: Search for words or phrases spoken within a certain number of seconds of another
Shared searches: Share search results as a link that can be bookmarked, sent via email or saved for review
Search Result List View: In addition to the current thumbnail view, search results can be viewed in a more condensed and easier-to-review list view
Indexing Speed Improvements: New media assets will be ready for search up to 3x faster than previous versions of Dialogue Search
If you have a current support agreement, then you will receive Dialogue Search1.4 at no additional cost.

Avoiding Smoke and Mirrors: How to Find the Interaction Analytics Solution Best Suited for You

Mirror-Warehouse

“Look before you leap.”  “The proof is in the pudding.”  “Put your money where your mouth is.” “I’ll believe it when I see it.”  There are numerous phrases that center around the theme of doing your research, making sure you know what you’re getting yourself into and verifying that something actually does what it claims before you make a decision.  These are all adages that should be applied when considering an interaction analytics solution.

Let’s face it.  The speech and interaction analytics market can be a bit confusing and vendors will make claims about everything under the sun.  And everyone will be able to give you a whiz-bang demo that walks you through a story line and shows you the potential reports you’ll be able to generate.  Don’t get me wrong, all of this is helpful, and will definitely lead you down the path of being able to picture how your organization will utilize an interaction analytics solution and should get your wheels turning, thinking about the business benefits your company will realize.

 Narrowing the Field

The challenge arises when it comes to whittling down the vendor choices to just one. You want to pick the solution that’s best for your organization and you’re not as cookie cutter as the demos you’ve seen. You know that scalability, accuracy, the ability to prove business cases and deliver a solid return on investment are all keys to making a good decision.  So how do you ensure that what you’ve seen is what you’ll get, once it’s up and running in your environment?

 Try Before You Buy

The best advice I can offer is to conduct a proof of concept.  Ask your short list of vendors to create a custom demonstration using your interactions, calls, and data.  This is the only way to ensure that the solution you’re about to invest in will suit your needs and provide the value you expect.  And best of all, if done correctly, a proof of concept will level the playing field.  Everyone should be given the same criteria, with the same rules to play by – that way you’ll be able to fairly judge the results for yourself.  There are some best practices to follow to make sure your proof of concept yields the results you’re looking for, and they merit some exploration.

For a company that’s smaller in scale and who will have a simpler interaction analytics implementation, a tour of the vendor’s solution – with the customer’s audio being used for searches, playback and basic report generation to prove a simple business case such as compliance or agent performance – is enough to show how the solution will work in the customer’s environment.  For a scenario like this, up to 10,000 calls can be used.

For a larger company who’s looking to make a substantial investment in interaction analytics and incorporate it into the framework of their organization, both inside and outside the contact center, a more thorough investigation is required.  For this type of proof of concept, here are the parameters I recommend:

  • Give each vendor 1 week to conduct a proof of concept.  You want them to be able to prove that they’re able to successfully ingest, index, and analyze calls in a timely fashion.  This will be very indicative of the time to insight you can expect when you get to the implementation phase once a final decision is made.
  • Use a minimum of 100,000 calls.  You want to have an adequate sample size and have insight into how vendors handle call volume.
  • Vendors must make all 100,000 calls searchable.  It’s important that the vendors not index only a portion of the calls that you provide.  This will speak to their ability to scale and handle 100% of your audio in the future.  Business cases like first call resolution or anything related to agent performance require all of the interactions.  How can you measure and improve when you are missing interactions?  Sampling just isn’t good enough.  Scalability is an important factor, as I discussed in the last post when I defined it, so it shouldn’t be overlooked at this stage of the game.
  • Vendors must conduct an investigation focused on key business areas uncovered using the calls provided.  This can come as direction that you have provided if you know there is a specific business case you want to investigate, or, you can rely on the vertical expertise of the vendors to guide the investigation.  Remember, you want your chosen vendor to be your analytic partner, and be able to guide you as you use your interaction analytics solution to bring about transformational change to your organization.  The way vendors structure business cases during the proof of concept, and the value of the findings they present during this stage, should give you confidence that they will continue to help you realize a return on your investment.
  • Vendors must give a final read-out that is a combination of both a presentation of findings and a live demonstration.  It must use your audio.  You want to ensure that what you’re seeing was generated using your data, produced by the interaction analytics solution you’re considering for purchase — not just a graph created in PowerPoint.  You should be able to run searches in the system for phrases in your calls, have accurate results returned to you, pull up reports and drill down into your actual calls that generated those reports.

Finding the Right Fit

By setting up your proof of concept using these guidelines and requiring all of your short-listed vendors to stick to the same rules, you’ll get as close to an apples-to-apples comparison as possible.  Yes, the underlying technologies will be different and the user interfaces won’t look the same, but because you’ve done your homework, this process will help separate the vendor with the best solution from the rest of the pack.  You’ll understand that what matters is whether or not the vendor was able to work with you – your audio, your data, your business challenges – and produce meaningful results that you could see applied to your enterprise in a meaningful way.  You will have cut through the smoke and mirrors and found the interaction analytics solution that puts its proof in its pudding.

For more information about how to structure a proof of concept and what to expect from the process, listen to our podcast with Terry Walls, Senior Principal at Accenture.  He offers valuable insights on the topic based on his years of experience guiding clients in their decision making process.

Technology Partners Deliver Complete Production Ecosystem for Caribbean Cable Sports Giant SportsMax

(June 18, 2013) With 23 countries in the Caribbean tuning into sporting content from SportsMax, it has become one of the most successful cable sports channels in the world. Parent company, IMC, founded in 2002, are rights holders for the world’s top sporting content including the 2006, 2010 and 2014 FIFA World Cups, the London 2012 Olympic Games and the 2013 FIFA Confederations Cup.

For the 2012 London Olympics, SportsMax took on its most ambitious challenge; bringing the Olympics to the Caribbean, 24 hours a day in real-time from London. And an even bigger challenge to the production team at Sportsmax, getting a new production pipeline up and running in less than three weeks. “We knew we needed a SAN solution to serve as central storage for the Olympics,” stated Kerry Gibbons, Executive Producer, Production & Technical Operations and Creative Director, SportsMax. “What we ended up with was a much-needed complete overhaul of our entire workflow.”

One of the biggest issues for SportsMax is that investing in an entire studio of new equipment is unaffordable. The Jamaican dollar is currently at 100 to 1 USD making what would cost $50,000 in the states, a half a million dollar purchase in Jamaica. To this point, choosing the right equipment, and the right technology partners and suppliers is not just crucial but a necessity.

Broadcast audio and video consultant, Carlos Sezumaga of Enhanced View Services, assessed the workflow situation for SportsMax. “I was concerned about the inefficiencies in their workflow,” explained Sezumaga. “Or as some at SportsMax have called it, all work and no flow. Not only were they facing the technological challenges that are common in a live production environment but a constantly growing frustration amongst staff which was leading to a reduction in productivity.”

After a week long visit to SportsMax HQ in Kingston Jamaica, Sezumaga designed a strategy for solving the workflow issues then reached out to Technology Partner, JB&A, who helped put together an entire production ecosystem that could handle, not only their needs for the London Olympics, but take them into the future with a solid infrastructure.

“We knew that without the right system in place, it would be total chaos,” said Gibbons. “We had two 14 person teams in London and over 100 people in the Studio in Jamaica–many of whom were students learning on the go. We weren’t sure if we could get a new system in place in time, but Carlos and the team at JB&A made it happen.”

The Olympic broadcast required capturing six different feeds from Satellite and Fibre, coming into the Studio in Jamaica. They had six logging stations set up running 24 hours a day, an all Mac workflow for the Olympics with a mix of iMacs and Mac towers running both Final Cut Pro and the Adobe Creative Suite. With the London team in place and a Studio set up in Jamaica, there were six TV programs running at different times daily producing 12-18 hours of content a day. Quick turnaround on edited footage was essential, often needing to insert relevant clips and/or stills on the fly during broadcasts. Without a clear asset management system in place, no centralized storage, archiving and backup solutions, or the ability to ingest the Satellite feeds, this would have been impossible.

To handle these demands, the newly defined workflow ecosystem from JB&A consisted of several components working together in concert: EVO Shared Storage Server from Studio Network Solutions (SNS) to serve as the central storage hub; CatDV digital asset management application from Square Box Systems to manage, organize and categorize all the multimedia assets; Pipeline Dual HD from Telestream for ingest of the Satellite feeds to EVO and CatDV for shared storage live logging respectively and; Cache-A LTO to archive the files created from the Satellite feeds after the content was created.

Together with Sezumaga, Enhanced View Services and JB&A,the new ecosystem was installed onsite at SportsMax. Lead by Sezumaga, this “dream team” of technology and broadcast specialists worked cohesively to install, train and support the project through the completion of the Olympic games. “This was a team effort,” stated Sezumaga, “It couldn’t have happened without any of the facets missing.” A technician from SNS was also on site in Jamaica to do the install and training of the EVO system.

“We’ve come a long way since I started 14 months ago,” said Gibbons. “With this new system, everything is more manageable. We could never have pulled off the this unprecedented achievement, broadcasting the Olympics to 23 Caribbean countries, without this new system in place. The more we use it the more we love it. SportsMax is well positioned for the future.”

Preserve with Atempo Digital Archive

Simplify Management of Your Video & Multimedia Files

Atempo’s digital archive and backup products protect and preserve valuable content throughout all stages of your workflows, from protecting newly ingested footage to archiving completed projects. Whether you’re a small post-production boutique or a broadcast media giant, Atempo data management solutions scale to fit your needs. With Atempo, you can be sure data will never be lost and all content will remain accessible not only during edit—but also perpetually in a long-term archive.

Preserve with Atempo Digital Archive

Atempo Digital Archive allows you to move content from primary storage to near-line and deep archival storage—both disk and tape. With Atempo Digital Archive, you can maximize storage capacity, especially for high definition workflows, while preserving content for later re-use.

Atempo Digital Archive also offers a drag-and-drop user interface that allows editors to archive completed projects directly from primary storage—and retrieve projects archived by others. In addition, Atempo Digital Archive can automatically migrate files based on policies you set up specifically for your environment, such as file age, owner or type. Atempo Digital Archive also offers a plug-in to Apple’s Final Cut Server that allows you to archive projects or individual assets using the Final Cut Server user interface. The plug-in also allows archiving to tape, not just local disk, directly from Final Cut Server.

Protect with Atempo Time Navigator

Atempo Time Navigator allows you to protect data that changes daily—from editing project files and render files on your editing systems to your asset management system’s catalog and proxy files. Designed with file restore in mind, Atempo Time Navigator allows you to “time navigate” to view file history at various points in time. With Atempo Time Navigator, your editors can be self-sufficient in restoring lost files and your asset management can be fully protected from hardware failure.

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