Terry Walls, Senior Principal at Accenture, offers his insight into what to look for when selecting a speech or interaction analytics solution. He shares the advice he gives his customers when they’re comparing vendors and explains what to look for to ensure the solution that’s chosen will meet your needs. Walls explains the importance of conducting a proof of concept and outlines the parameters he recommends for conducting this important step in the evaluation process. Your interaction analytics vendor needs to be a mix of the right technology with the right expertise. Knowing what to look for to find that ideal combination is the key to finding the optimal solution for your company.
Best Practices for Vendor Selection: Advice for Finding the Right Analytic Solution